FAQ

FAQ


ORDERING

How can I place an order?

To place an order, please select your desired item(s) and add to your shopping basket. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. As soon as you confirm your order and submit the payment, an automated e-mail confirmation will be sent to you.

What payment methods do you accept?

  • Maestro
  • Mastercard
  • iDeal
  • PayPay
  • Visa
  • Bancontact 
  • Bank Transfer
  • Belfius
  • ING 
  • KBC
  • SOFORT Banking
  • Giropay
  • Klarna

How can I cancel or modify my order?

Please contact our Customer Care as soon as possible by emailing info@thejewellerplug.com. Whilst we will always attempt to cancel your order for you and prevent dispatch of the products, this may not be possible due to the speed with which orders are processed.Please note we are not always able to modify orders.

What are the steps for placing custom orders?

We offer customized designs ranging from numbers, letters, symbols, and logos. Any personalized pendant you want, we can craft for you!

We take an idea, a logo, or an image and make it a reality. This way you’ll be able to create your very own and unique piece that’s truly unlike any other.


STEP 1 – Inquiry and Quote

It starts with your idea. Whether a sketch, picture or just a description. Give us as many input as possible to get a reasonable quotation. Based on the details we give you a quote. If you accept our quote we will need a prepayment of 50% (Bank transfer, Cash, Creditcard, Pay Pal, etc.). If there’s no detailed picture of the idea we create one, together with our designer, and verify every detail. If the picture is accepted we start to make the CAD design.


STEP 2 – Design CAD

We verify everything with you before starting the molding. 


STEP 3 – Molding

Every detail is confirmed. It's time for molding. Now you can give us your last advise before we start the casting.


STEP 4 – Casting and Setting

The jewelry is almost finished. We cast it, set the stones and plate it.


STEP 5 – Shipping / Pick Up

Finished. Your masterpiece is produced. We send you pictures.

Now we take the rest of the payment and ship your new piece of jewelry, or we make an appointment for a pick up.


Contact us by on Instagram, by mail or on Whatsapp.


SHIPPING

Where do you deliver?

We ship worldwide. Check all the countries on our shipping page.

How much does the shipping cost?

How long does shipping and processing take?

All the packages take on average 1-3 business days (depends on location) after processing (1-2 days).

Custom orders will be delivered in 1-3 weeks after we receive your order.

For shipping prices/ times: check our shipping page.


OUR PRODUCTS

Pricing

All prices are subject to change. We apologize, but errors take place with inputting pricing data from time to time. If there is a mistake in pricing or any other information displayed on our website, we reserve the right to correct it without obligation.

How comes your jewelry is affordable?

Customer satisfaction comes first.

Our main objective is to provide customers high quality jewelry at an affordable cost. Our essence is premium jewelry without the premium price.

Is your gold plating just like any other companies?

No, our gold plated products are finished using the same quality specifications as vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.

What does gold plated mean?

Well, gold plated jewelry is not made of solid gold. The base metal in that situation is usually a copper or silver, which are much more affordable than any gold alloys. However, gold plated jewelry is made by using electricity or chemicals to deposit a thin layer of gold over that other base metal.

So now the big question: is 18k gold plated real gold? The answer is: yes, there is real gold on such jewelry, even if it’s just a thin layer of it.

Check the blog for more information: What does 18k gold plated mean?

Note: There might be used high-quality nickel to improve the bonding between the underlying surface and the plating.

How should I store/protect my jewelry?

Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

For more info - Check our Jewelry Care Tips.

Do you have a jewelry size guide?


REFUNDS AND EXCHANGES

What is the refund policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For more info - Click Here

How do I return an order?

What items can't be returned or exchanged?

Custom orders cannot be returned or exchanged as they are one off items which cannot be resold.

Also all earrings cannot be returned or exchanged due to hygiene purposes.


LIFETIME GUARANTEE

How does the lifetime guarantee work?

The Jeweller Plug is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee card for all purchases of jewelry. This entitles you to a one-time replacement of a piece - free of charge - should you experience any manufacturing defects. This includes, defective hoop (pendant), defective clasp, stone faults.

For more info - Click Here

My jewelry has arrived damaged/faulty. What should I do?

What do I do if my jewelry is lost or stolen?

The Lifetime Guarantee card does not entitle you to replacements for lost or stolen items.


OTHER

Any question?

You can contact us through our contact page! We will be happy to assist you.