Frequently Asked Questions - The Jeweller Plug


How does the lifetime guarantee works?

The Jeweller Plug is committed to providing the highest standard of jewellery – which is why we offer a Lifetime Guarantee card for all purchases of jewellery. If your product damages, fades, or breaks during normal wear, the Guarantee entitles you to a one-time replacement of the piece - free of charge. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

We work with a Lifetime Guarantee card for every order*. To be eligible, you must send us both the damaged piece and the card. Please contact us before doing so.

*Only jewellery


How should I store/protect my jewellery?

Jewelleryshould be kept absolutely dry. If your jewelleryis not used frequently, keep it stored in the provided box. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. Avoid storing the jewellery with rubber products. Always remove your jewellery when applying colognes, perfumes or other chemical products.


What does Gold Plated mean?

Well, gold plated jewellery is not made of solid gold. The base metal in that situation is usually a copper or silver, which are much more affordable than any gold alloys. However, gold plated jewellery is made by using electricity or chemicals to deposit a thin layer of gold over that other base metal.

So now the big question: is 18k gold plated real gold? The answer is: yes, there is real gold on such jewellery, even if it’s just a thin layer of it.

Check the blog for more information: What does 18k gold plated mean?


Is your gold plating just like any other company's?

No, our gold plated products are finished using the same quality specifications as vermeil jewellery. The process we use is the highest quality plating available. This process allows our gold plated jewellery to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.


How comes your jewellery is affordable?

Here at The Jeweller Plug, we are extremely customer friendly. Our main objective is to provide customers high quality jewellery at an affordable cost. Our essence is premium jewellery without the premium price. 



All prices are subject to change. We apologize, but errors take place with inputting pricing data from time to time. If there is a mistake in pricing or any other information displayed on our site we reserve the right to correct it without obligation.


How much does the shipping cost?

All orders in Europe will be shipped for free with Bpost or Post NL.


How long does shipping and processing take?

All the packages are handled via Bpost or Post NL and take on average 1-3 business days (depends on location) after processing (1-2 days).

Customized Products will be delivered in 1-3 weeks after we receive your order.


What is the Refund Policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase.

For more info - Click Here


If I have an additional question that the help/faq page was unable to answer, how can I get help? 

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you. We will respond to you as soon as possible to assist you in whatever you want to know!

You may reach out to us directly at info@thejewellerplug.com. Be sure to include your name, order number, and any other important information that will allow us to better serve your request.